PLEASE USE THE "INITIATE A RETURN FORM" BEFORE SENDING AN ITEM BACK! ITEMS SENT BACK WITHOUT COMMUNICATION WITH US FIRST MAY BE RETURNED TO SENDER.
Halloween items (including any products with a pumpkin or jack o' lantern design) are final sale after 10/29/22.
Winter holiday themed items are for size exchange only after 12/9/22, and are final sale after 12/19/22. Non-holiday themed items returned with a gift receipt may be exchanged or returned for store credit only until 1/15/23.
OUR GENERAL RETURN POLICY:
To be eligible for a return within 30 days, your item must be unused/unworn and in the same condition that you received it with the original tags or shoe box. Items may be returned in store at 9 Church St., Salem, MA, or returned via mail with the cost of return shipping the customer’s responsibility. A receipt or proof of purchase is required for exchanges and refunds.
THE FOLLOWING ARE NOT RETURNABLE:
- Items that have been used, worn, altered, washed, smell of smoke or perfume, or missing its original packaging/tags.
- Shoes that have clearly been worn and/or scuffed or are missing their original box.
- Intimates, swimwear, panties, socks, hats, sunglasses, stickers, consumables of any kind, seasonal/holiday items unless otherwise specified.
- Music (cds/vinyl) and books.
- Clearance products or mystery pack items.
Please use our website contact form if you have questions. Items damaged after leaving the premises are not refundable and all returns are at the discretion of the management. Any item returned with wear or damage (such as makeup or deodorant from trying on) may result in a restocking fee of up to 50% the original price. Shoes sent back with the shoebox damaged will also result in a restocking fee (for example: shoes where the shoebox has been used for the shipping box where there is packing tape and shipping labels attached directly to the box.)
Do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will process your refund. Items showing wear or damage may result in a restocking fee up to 50% of what you originally paid, see those details above.
A credit will automatically be applied to your credit card or original method of payment, less the cost of shipping which cannot be refunded. AfterPay refunds are processed through AfterPay.
Refunds may be given as a store credit at the discretion of the proprietors when appropriate.
LATE OR MISSING REFUNDS
It can take several days for a refund to appear on your card or bank balance, as it must be processed by our credit card system, and then by your card company.
If you've received a refund notification from us but don’t see it in your bank or credit card account after 7 business days, please contact your bank first. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please reach out to us using this contact form.
Exchanges may be made at the shipping expense of the buyer/customer. If you need to make an exchange, please fill out our return form. Eligibility may vary by product and sale/clearance status. Exchanges due to sizing issues are the responsibility of the customer to pay shipping back to us.
Items received as a gift may be exchanged only, however, a store credit may be issued in certain cases. A gift receipt will be required.
You will be responsible for paying for your own shipping costs for returning unwanted items, unless otherwise specified. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned items.