FAQ
Q: What is your return policy?
A: We offer 30 days for returns or exchanges with a valid receipt. Please see our full RETURN POLICY for the complete details. Most eligible items can be returned in-store or online.
Q: If I buy something online, can I return it to your retail stores in Salem?
A: Absolutely! As long as it falls within our return policy, we'd be happy to help you out in our Salem shop, located at 9 Church St.
Q: Can I cancel my order?
A: As long as you contact us before the item has shipped out, we can cancel your order. Please use the contact form and provide your order number so we can process the cancelation.
Q: What is your shipping policy?
A: We will always do our best to package our products without over-using cardboard or plastics while also packaging them safely to ship to you. Once an item has shipped, it becomes the responsibility of the shipping service and we encourage you to reach out to your local branch to find information on your order. Be sure to confirm your shipping address before submitting your order. If the customer is not present to pick up the package, and/or the mail carrier leaves a notice, it is then essentially “delivered.” The customer must submit a missing package claim with the shipping service used. We are not responsible for lost or stolen packages. We pack items in the smallest possible packaging, usually a poly mailer for most clothing, soft items, and shoes to prevent wetness during poor weather. Hats and more fragile items may be shipped in a cardboard box. We use only what is necessary to keep your order safe in transit and do our best not to over-use these materials. Please note that shoes are generally shipped in poly mailers with the shoe box itself serving as protection for the shoes inside. This is how many of our vendors ship their shoes and is the best way to ensure you save money on the shipping costs while also limiting the amount of necessary packing materials.
Q: When will my order ship?
A: We try to fill orders within 2 to 4 business days (Mon-Fri) of receiving the order, and usually do not pack orders on Sat & Sun or holidays. For example, if you order an item on Friday at 9pm, it will probably ship the following Monday or Tuesday, but on a very busy week, it could go out Weds or Thurs. Orders placed on a holiday may take slightly longer to ship. Once an order has been packed, it is usually picked up by USPS or UPS on the following business day. Please note that any special cases will be noted on our main page during holiday vacations, etc.
Q: I got a notification that my stuff arrived, but I can't find it. Where's my stuff?
A: First, click on the tracking to see further info on where USPS/UPS/FEDEX left your item. If there is none, feel free to send us an e-mail and we can check it for you. As of 2020/2021, sometimes items get scanned as "delivered" before they actually arrive, so it may take an addition 24-48 hours for the item to arrive. Unfortunately, once an order has left our facility, it is in the care of USPS/UPS. We recommend contacting your local location if a package is missing, or if you receive a delivery notification and cannot find the package at your delivery address. Your local facilities for UPS/USPS will have the best and most up to date information and have access to your local delivery driver. We recommend you contact them directly if you have received a delivery notification but didn't receive your package. We recommend requesting a signature upon receipt if you order $75+, or if you live in a high traffic area. We are not responsible for lost or stolen packages.
Q: Do you ship internationally?
A: Yes we do! Shipping fees can be checked by adding the items you want to the cart and entering your address at checkout. You'll see the shipping options before paying. Please note that customs and duty fees are the responsibility of the customer.
**As of 4/28/2023, The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. We are unable to ship items addressed to the countries listed here, until further notice:
Afghanistan, Belarus, Bhutan, Brunei, Laos, Libya, Russia, South Sudan, Syria, Timor-Leste, Turkmenistan, and Yemen.
Q: I saw something on your Instagram/Facebook/Twitter that I want, but it isn't on the website. How can I get it?
A: You can visit our brick and mortar storefronts in Salem, MA, OR you can reach out to us. Use the contact form on our website, and we'd be happy to ship it to you if it's still in stock and we have permission from the maker. Some one-of-a-kind art pieces and consignment items are not available for shipping.
Q: Can I preorder X?
A: We do not currently accept preorders unless it is specified on the item page. If an item is sold out, please use the "notify me" option on the product page and we'll email you when it is back in stock!
Q: I pre-ordered an item, but also ordered other things, when will the in-stock items ship?
A: Items purchased with preordered items will ship together once the preordered item is available. If you'd like to receive in-stock items sooner, please place a separate order for items in-stock now from your pre-order to guarantee receipt as soon as possible.
Q: Can you hold items or do you have layaway?
A: We do not allow item holds. We'd recommend using our pickup option at the Salem shop to ensure an item is available for you when you come in. We do not have layaway, but do offer AfterPay!
Q: Where do you source your product?
A: Amber, DWYBO founder and owner, searches the web high and low, but also seeks out unique products locally, as well as on travel excursions. She sources locally as much as possible and we are always looking to expand our lineup of vendors and small makers/designers. This gives us a wide variety of handmade, as well as mass-manufactured products. We love to support US-based businesses when possible, but do often import items we really love. We also have stock made in other parts of the world, and do our best to research and vet the brands we carry and services we utilize. The longer we are open, the more we discover smaller, lesser known brands to bring in and we will always prioritize them over mass-manufactured product. We pride ourselves in stocking items that you might not normally see in this style of boutique, so if you know of a brand or artist you'd like to see represented in our shop, we'd love to hear about them! Use the contact form to offer suggestions!
Q: I'm a designer who is interested in placing products in Die With Your Boots On, how do I do that?
A: Please use the contact form on our website, include as much information as possible, and links to your online store/social media.
Q: Can I model for you?
A: We love to photograph a wide variety of body types in our product because no two bodies are exactly alike. We know how tough it can be to imagine a product on your body, so we love to photograph our product on bodies that look like ours! That's why you might see the same product on two different models in our product photos whenever possible. To apply, fill out our model application HERE. We are carefully following strict health and safety measures for our photographers and models and as of Feb 2021, are just starting to book photography sessions outside our staff once again.
Q: What sizes do you carry?
A: We carry as many sizes as we can get from the manufacturer/distributor. If they have a size 11 or 12 women's shoe, we'll take it. If they have a 5X+, we'll take it! You may notice that the size ranges vary from product to product, that's because some items are only manufactured in that size range. Occasionally, we'll also get a good deal on a single size for a product and that could mean we only get Larges and Smalls for that product. It's a great way to ensure lots of product options in our shop and great value in pricing. Rest assured, when we find a brand that does full size ranges, we always order all the available sizes and prioritize products and brands with a size range of at least S-3X or XS-5X.
Q: Do you have a sizing chart?
A: We do not have a general sizing chart because we carry so many different brands with different sizing but try to include a size chart for individual products whenever possible.
Q: Do you carry Vegan products?
A: While not everything in our store is vegan, we will always go for vegan items when they are an option over non-vegan, and we'll do our best to list/label them as such when they are. Currently, our shop is roughly 90% vegan products. We try to call out vegan items, but if you aren't sure, please feel free to email us and we'd be happy to answer your question. All Strangecvlt items are 100% vegan and we do not currently stock any non-vegan Demonia shoes. We rarely carry cosmetic items, but when we do they are always cruelty free and vegan since that is what we wear!
Q: What is the Neon Coffin Club and how do I join?
A: The Neon Coffin Club is a new rewards program through Die With Your Boots On! Club members will get points for every dollar they spend and can redeem the points for coupon codes to use in-store or online. Club members will also get special rewards on their birthday. To join, click the pink “rewards” button on the lower left corner of the screen on our website.
Q: Can I accrue Neon Coffin Club points both online and in-store?
A: Yes! When shopping online, use your email when checking out, the points for the purchase will then be associated with the email address you used to checkout. When shopping in our Salem shop, you will need to give your email at the register.
Q: I bought stuff at the store but forgot to give my email, can I still get the points?
A: Please fill out our contact form here. You will need the date of the purchase and the receipt number. This must be done within 30 days of the purchase.
Q: I lost the coupon code I redeemed points for, can you find it for me?
A: Please fill out our contact form here.
I redeemed my points for a coupon code but never used it, can I get those points back?
Please fill out our contact form here.
Q: I can’t remember my login information. How do I reset my password?
A: Click the “forgot it?” link above the password field on the account login page to reset your password.